Refund Policy

Please read this policy before making a purchase. By completing a transaction on PlanifyPro Marketplace you agree to the terms below.

Digital products

All items sold on PlanifyPro Marketplace are digital downloads delivered instantly after purchase. Because of their nature, refund eligibility depends on whether the purchased files have been accessed.

When you are eligible for a refund

You may request a refund within 14 days of purchase provided you have not yet downloaded, opened, or otherwise accessed the purchased files. Access includes clicking the Download button, opening an editable template in the Planify Pro editor, or downloading the ZIP or PDF by any means.

Once the files have been accessed, the sale is considered complete and is non-refundable.

Download & access logging

To verify refund eligibility and protect creators from abuse, we record download and access activity for every purchase. This log includes the timestamp, IP address, and approximate location of each download event. This record is the basis we use to determine whether files were accessed before a refund request is submitted.

Always eligible — regardless of download

The following situations are eligible for a refund even if the files have already been accessed:

  • Duplicate or accidental charges (e.g. charged twice for the same item).
  • Files that are corrupt, incomplete, or cannot be downloaded.
  • An item that is materially not as described (e.g. the product is fundamentally different from its listing page).

We handle these cases on a case-by-case basis and will either fix the issue or issue a refund.

How to request a refund

Use our contact form, choose the "Refund" topic, and include your order details (order number or the email address used at checkout). We aim to respond within a few business days.

How refunds are issued

Approved refunds are returned to your original payment method via Stripe. The time for funds to appear depends on your bank or card issuer and is typically 5–10 business days.

Chargebacks

Please contact us before opening a payment dispute with your bank or card issuer. We can almost always resolve issues faster directly, and a chargeback can complicate or delay the resolution.

This policy may be updated from time to time. Please check back periodically to review the current version. Continued use of the marketplace after changes are posted constitutes acceptance of the revised policy.